• About product MAGWheel:
  • About brand MAGWheel:
  • How MAGWheel works:
  • About playing MAGWheel:
  • MAGWheel's guarantee:
  • Become a MAGWheel dealer:
  • About MAGWheel repairs

About product MAGWheel:

  • The box will include a MAGWheel Charger, an Owner's Manual, and a handle. Any other additional accessories are available for purchase in our eshop.
  • MAGWheel can support up T1/100kg , T2/120kg, T3/ 125kg.
  • MAGWheels can handle bumps and cracks up to 1/2 inch very well, all you have to do is paying attention and bending your knees, as your knees act as your suspension.
  • Yes, exactly.
  • Yes, exactly.
  • T1 takes 2~3hours. T2 and T3 takes 3~4hours.
  • We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.
  • NO, MAGWheel is easy to ride after a little practice. We have different versions to meet your different needs and levels. Everyone can find his/her right MAGWheel.
  • The MAGWheel T1, T2 and T3 comes in similar appearance but different motors, batteries, tires and so on. They're designed to meet different needs. Here you can find the detailed differences, it will help you to find a right version for you.
  • Yes, MAGWheels can tackle almost any terrain like hill, sand, grass, gravel.
  • No. MAGWheel is water-resistant, not waterproof. They can withstand a certain amount of moisture, but we recommend taking extra care when riding in or near the water and completely drying the circuit board before charging to avoid damage.
  • All MAGWheel versions could climb hills up from 20° to 30°.
  • MAGWheel can go up to 20-35km/h, the max speed of T1 is 20km/h, T2 is 26km/h, T3 is 35km/h, but top speed will vary depending on rider weight, terrain, slope, tire pressure, etc. Pushback will tell you when you are reaching the board's limits. When you start to feel Pushback, you need to lean back and slow down.

About brand MAGWheel:

  • MAGWheel is a motorised and gyroscopic wheel.
  • Magwheels are designed for people of all ages to improve and increase their personal mobility.
  • Basically, they both are one wheel self balance electric skateboard, but the programming algorithms are different which make the ride feeling much different.

How MAGWheel works:

  • It uses gyros, accelerometers, proprietary algorithms and its direct drive motor pairs with the aforementioned components to determine the board's speed based on a how you lean your body. The further you lean over your front foot or back the faster the One Wheel Trotter will go. Accelerate, turn and decelerate by simply shifting you weight forward - back and left - right.

About playing MAGWheel:

  • The smart electric Scooter takes few minutes on average just to get comfortable, once you relax, you can be fully proficient within 20-30 minutes.
  • Initially, riding the electric skateboard can be strenuous due to your body getting acclimated to standing on the device. Once you relax, you can ride the self banlance electric skateboard for its full range of 25-30km.
  • The MAGWheel self banlance electric skateboard has a very compact footprint, it can easily be used on sidewalks, however check with your local authorities to ensure that it is not illegal to operate your MAGWheel on public sidewalks.
  • The MAGWheel you received is partial charge, we do recommend you charge it 4 hours before first riding.
  • MAGWheels are recommended for riders 14 years of age and older.
  • You could use a damp cloth to wipe the MAGWheel. Keep it dry and clean.

MAGWheel's guarantee:

  • The warranty of board is one year (tire, footpad, led is 3 months).
  • We have the warehouse in Germany and USA. For EU and USA/CA, it will be shipped in 7days and arrive in 15days. The other place will depend on the shipping service.
  • Yes, the users can purchase the MAGWheel parts from our webshop and local distributors.
  • It is known that our competitor not allow the third party parts, but MAGWheel system is open. The users can use or customize the any parts from third party market to replace MAGWheel parts.
  • Yes. MAGWheel Chargers are multi-voltage and will work in any country. According to your delivery address,we will supply a suitable battery charger.
  • a. Make sure your MAGWheel within return period.
    b. Provide the payment voucher of the MAGWheel to the customer service, and submit a return application.
    c. Provide photos and videos that demonstrate that the product has not been used.
    d. Send MAGWheel back to the warehouse or other address provided by customer service by yourself, we will refund the fee after confirming receipt of the goods.
  • a. Provide proof of purchase, warranty card.
    b. provide the video to customer service we will determine the cause of the problem.
    c. If it is a simple problem, we will provide free accessories and maintenance videos, you can repair it yourself. If not you can return MAGWheel to the designated location and we will take care of the repair.

Become a MAGWheel dealer:

  • If you are interested, please apply to become a Certified MAGWheel Dealer. 

About MAGWheel repairs

  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.
  • Please contact our online customer service.